arma Platform Privacy Notice
This page describes what we collect when you use arma and how we keep that data protected. We collect personal information—such as your email, name, identity documents, payment details, and betting history—only to deliver our services, verify your account, process deposits and withdrawals, and comply with applicable regulations.
We process your data securely using encrypted connections and stored under access controls. Our servers may sit outside your jurisdiction, but we apply consistent data protection standards across all arma operations. We do not sell your personal information to third parties for marketing. We share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banking partners mobile banking, local payment, online payment, e-wallet), regulatory bodies, and service providers only as necessary to operate the platform and comply with law.
You have rights over your data—including access, correction, and deletion under applicable privacy regulations. This policy explains your options and how to exercise them.
What data we collect on arma
When you create an arma account, we collect your email address, password (hashed), name, date of birth, phone number, and country of residence. To verify your identity (KYC), we collect government-issued ID scans and proof of address. These are stored securely and used only to confirm your eligibility and prevent fraud.
Once your account is active, we collect transaction data—deposits, withdrawals, bets placed, game results, and settlement records. We log your device information (IP address, browser type, operating system) to detect unauthorized access and investigate disputes. We also track login times, session activity, and account changes to maintain security audit trails.
If you contact our support team, we retain copies of your emails, chat transcripts, and any documents you submit (such as screenshots of a disputed bet). These records help us resolve complaints and improve our service.
We do not collect payment card details
When you deposit via DANA, e-wallet, mobile banking, or bank transfer, we receive only a tokenized reference from your payment provider—not your full card or account number. This reduces the risk if our database were compromised.
How we use your data
We use your personal information for the following purposes: (1) account creation and identity verification; (2) processing deposits and withdrawals through our payment partners; (3) settling bets and game outcomes; (4) detecting and preventing fraud, money laundering, and unauthorized access; (5) responding to your support inquiries; (6) complying with legal and regulatory obligations; (7) improving our platform through analytics (always anonymized where possible).
We do not use your data to send unsolicited marketing emails unless you opt in. You can manage email preferences in your arma account settings and unsubscribe from promotional communications at any time.
During major sporting events—such as Liga 1 finals or Piala AFF tournaments—we may use anonymized usage statistics to optimize server capacity and improve platform stability. We never identify individual users in such analyses.
Third parties and data sharing
We share your data with the following categories of third parties: Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your deposit and withdrawal requests to process transactions. Identity verification services receive your ID and address documents to confirm eligibility. Regulatory bodies and law-enforcement agencies receive data if legally compelled.
We also work with service providers for cloud hosting, data backups, customer support, and fraud prevention. All these partners are contractually obligated to protect your data and use it only for the purposes we authorize.
We do not sell, rent, or lease your personal information to unaffiliated third parties for their independent marketing purposes. However, if arma is acquired by another company, your data may be transferred as part of the business acquisition, subject to the privacy obligations of this policy.
- Data retention
- We retain account and transaction records for the lifetime of your account plus a minimum of five years after closure (required by anti-money-laundering regulations). Support communications are kept for one year after closure unless longer retention is legally required.
- Cross-border transfers
- Our servers may be located outside your jurisdiction. When we transfer data internationally, we apply encryption and contractual safeguards to maintain the same protection standard as your home country.
- Security protocols
- We use SSL/TLS encryption for all connections, hash all passwords, and encrypt sensitive fields at rest. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.
Your rights and how to exercise them
Under applicable privacy regulations, you have the right to: access your personal data held by arma; request correction if information is inaccurate; request deletion of your data (subject to legal retention requirements); object to processing for marketing or analytics; data portability (requesting your data in a portable format); and withdraw consent for optional processing (such as newsletter subscriptions).
To exercise these rights, email our privacy team at the contact address below with your request and account details. We will respond within a reasonable timeframe (typically ten to fifteen business days) or inform you if we need additional information.
If you are unsatisfied with our response, you may file a complaint with your local data protection authority. arma's privacy practices are subject to the regulations of the jurisdictions in which we operate, and we respect all applicable privacy laws.
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1
You provide personal information at registrationVoluntary
Email, name, and residence details are required to create an arma account. Password is encrypted immediately.
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2
You submit identity documents for verificationMandatory for access
Government ID and proof of address are verified by our KYC provider and securely archived. This typically completes within one business day.
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3
We collect transaction and behavioural dataAutomatic
Deposits, withdrawals, bets, game results, login times, and device information are logged automatically for compliance and fraud prevention.
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4
You can request access or deletion anytimeYour control
Email our privacy team with your request. We respond within a reasonable timeframe unless legal requirements prevent compliance.
Cookies and tracking technologies
We use cookies and similar tracking technologies on arma to maintain your login session, remember your preferences, and track usage patterns for analytics. Essential cookies are necessary to operate the platform and cannot be disabled. Analytical cookies help us understand how users navigate arma and which features are used most; you can disable these through your browser settings.
Third-party analytics services (such as Google Analytics) may set cookies on your device. These are governed by their own privacy policies, and we recommend reviewing them for full transparency. We do not control how third parties use the data they collect.
You can clear cookies from your browser at any time, though doing so may impair your experience on arma. If you disable cookies, some platform features (such as staying logged in) may not function correctly.
Policy updates and contact information
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page with a new effective date. Continued use of arma after changes constitutes your acceptance of the updated policy.
If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact us at: Privacy Team, arma Platform, or email the address provided in your account support portal. We investigate all privacy complaints and work to resolve them promptly.
This privacy notice is effective as of the date shown on the arma website. We are committed to protecting your data and maintaining your trust in our platform across all regions where arma operates and all payment methods we support—including e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banking partners local payment, online payment, e-wallet, mobile banking.